ABOUT
Welcome to Community Trust Lending Team at Total Mortgage, your trusted partner for all your mortgage needs. With our team of dedicated professionals, we streamline the mortgage process, providing direct lending services backed by our expertise.
As direct servicers for FHA, Fannie Mae, and Freddie Mac, we offer a diverse range of mortgage products without burdensome overlays, ensuring you have access to the best options available. From application to closing, we prioritize a seamless experience.
Our experienced professionals bring their expertise to every step of the process, ensuring smooth operations and quick closings. We go above and beyond to exceed your expectations, delivering satisfaction and peace of mind.
Empowering our clients with knowledge and options is our mission. With our extensive portfolio of programs, we tailor a mortgage solution to meet your unique needs and financial goals. Whether you’re a first-time homebuyer or a seasoned homeowner, our team guides you through the process.
Building lifelong relationships is our commitment. Even after your mortgage is closed, we provide ongoing support and assistance. Trust Total Mortgage for expert guidance, personalized solutions, and a seamless mortgage experience.
At the Monroe Branch, Audra Santos serves as the dedicated Branch Manager. With a background in working with credit unions and their members, Audra has established strong relationships and demonstrated her passion for mortgages. She views her role as part of a movement dedicated to improving lives.
Understanding the significance of homeownership, Audra collaborates closely with clients, credit unions, and the community to enhance the mortgage experience. With Audra’s leadership, our team delivers exceptional service and expert guidance.
Whether you’re a first-time homebuyer or seeking refinancing options, Audra and her team provide comprehensive mortgage solutions. Join us on the journey towards homeownership and let us help you make informed decisions for a brighter future.
Audra adheres to the highest ethical standards and is a member of reputable organizations such as the National Association of Mortgage Bankers and the Credit Union League of Connecticut. She actively supports financial literacy initiatives and is part of various industry programs.
Partner with us, and experience the Total Mortgage difference. Together, we’ll make your homeownership dreams a reality.
In the late 1990’s I had just finished my M.B.A in marketing and management while working for a Medical Device organization. I thought my long term goals was to work in corporate America and navigate through various channels of management. Shortly thereafter, an event happened that would change my career choice forever. At the time, one of my employees whom I had considered to be a friend, was having a bad experience with her mortgage application and asked for my help. I then accompanied her to sit down with her credit union to discuss the issues at hand and referred them to a reputable mortgage company to aid in this process. Ultimately, this same company would later go on to recruit me to join their organization. At the time, I made the choice to move into the mortgage industry and have never looked back. I truly enjoy helping borrowers buy their first home and help them pay off debt to live a better life. I enjoy lifting people up and putting a smile on their face. Mortgages is not my job, it is my career and I love what I do.
Audra Santos, VP of CU Lending & VP, Branch Manager at Norcom Mortgage Community Trust Lending Team
“I have had the pleasure to work with Audra in both my previous and now current Credit Union. She was one of my first phone calls when I moved to Hartford Firefighters FCU, and the bonus is that Norcom is a Strategic partner of the CULCT. Working with Audra is a very personal interaction as she becomes as invested in our success as we are. You never feel as though she is a just an account rep, rather a collaborative partner. Audra is always pleasant to work with, eager to assist and always available. She’ll even coordinates free educational seminars for our members, something I don’t see from many service providers. As either a primary resource or an intermittent option, having Audra and Norcom available with their vast menu of services allows us to provide the membership seamless options for their homebuying needs.”
Bryan Woodward, President/CEO, Hartford Firefighters FCU
